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FAQs

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Frequently Asked Questions

01. General

Are you a sintered stone manufacturer or trading company?

As a sintered stone manufacturer, we have our own production facilities and are directly involved in the manufacturing process. This allows us to have better control over product quality and timely delivery.

Where are you located? How to reach your company?

Our head office and showroom are located in Foshan City, Guangdong Province, which is the ceramic center of China. We’re only an hour away from the Guangzhou Baiyun International Airport.

Our Factory is located in Fengcheng City, Jiangxi Province. You can also visit our facility by scheduling an appointment in advance.

What is the MOQ for your sintered stone products?

Due to the heavy weight of sintered stone, we usually ship it by sea.

Our MOQ is typically 1 pallet per design, but we recommend ordering a minimum of a 20” container to ensure secure delivery. We accept mixed loading of multiple products.

For special orders such as trial orders, the MOQ is negotiable based on specific conditions.

Please contact us to discuss your requirements and we will provide you with the best possible solution.

Do you provide samples, and if so, are they free of charge?

Yes, we provide samples of our sintered stone products.

In most cases, our samples are free of charge. However, there may be instances where we ask customers to cover the courier costs or provide their courier account for shipping.

We understand the importance of evaluating our products before making a purchase decision, and we strive to make the sample process as convenient and cost-effective as possible for our customers.

Please feel free to inquire about our sample policy for specific products or quantities.

What is the lead time for production and delivery if I place the order?

The lead time for production and delivery varies depending on the quantity and specific requirements of your order.

If we have stock available, we can arrange loading within approximately 7 days. However, if stock is insufficient, we may need to wait for production.

Upon order confirmation, our sales team will provide you with an estimated timeline based on your specific order details.

Are you able to offer installation guidance of your sintered stone?

Yes, we can provide installation guidance. Our team has expertise in installation methods and can assist you with any questions or recommendations.

What is your company's quality control process?

We have a stringent quality control process in place to ensure the highest standards of our sintered stone products. We conduct thorough inspections at each stage of production, from raw material sourcing to final packaging, to guarantee quality and consistency.

Do you have test reports for your sintered stone's quality and performance?

Yes, we have obtained relevant certifications and test reports to validate the quality and performance of our sintered stone products. We can provide these documents upon request to showcase our commitment to delivering high-quality materials.

02. Payment

What are your payment terms?

Generally we accept the following two payment terms:

1) T/T Transfer

T/T 30% advance payment as deposit to keep the stock or arrange the production, the balance before loading.

2) L/C at sight

Our sales team will provide you with detailed information on the payment terms upon order confirmation.

Can I pay by credit card?

Sorry, we do not accept payment by credit card. We have alternative payment methods available such as bank transfers or other approved payment options.

03. Service

How soon can I expect a response after sending an inquiry?

We strive to respond to inquiries promptly. You can typically expect to receive a reply within 24 hours after sending your inquiry. Our team is dedicated to providing timely and efficient customer service.

What communication methods do you use?

We utilize various communication methods, including Email, Telephone, Wechat and WhatsApp, to ensure effective and efficient communication with our customers.

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